PRIVACY POLICY

SUPER SAVE PRIVACY POLICY

Original Effective Date: April 29, 2024
Last Updated: [GO-LIVE DATE]

1. INTRODUCTION

Super Save, Inc. (“Super Save,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy describes how Super Save collects, uses, discloses, stores, protects, and otherwise processes information relating to individuals who interact with our businesses, websites, mobile applications, loyalty programs, rewards programs, membership programs, fuel services, convenience store operations, car wash operations, customer service systems, SMS programs, promotional programs, and related services.

This Privacy Policy applies to:

  • Super Save, Inc.
  • Super Save Fuel
  • Super Save Car Wash
  • Super Save Mart
  • supersavefuel.com
  • Any successor websites operated by Super Save
  • Mobile applications
  • Customer portals
  • Membership programs
  • Loyalty and rewards programs
  • SMS and mobile messaging programs
  • Email marketing programs
  • Fuel purchasing programs
  • Convenience store programs
  • Car wash programs
  • Payment systems
  • Customer support systems

This Privacy Policy also applies to information processed through third-party service providers utilized by Super Save, including but not limited to:

  • Washify
  • ICS
  • DRB
  • OptSpot
  • Payment processors
  • Loyalty providers
  • SMS providers
  • Marketing providers
  • Analytics providers
  • Technology providers
  • Future replacement or successor providers

By accessing or using our websites, applications, programs, products, or services, you acknowledge that you have read and understand this Privacy Policy.

2. INFORMATION WE COLLECT

Depending on your interactions with Super Save, we may collect the following categories of information.

A. Personal Information

We may collect:

  • Name
  • Address
  • Email address
  • Telephone number
  • Mobile phone number
  • Driver information voluntarily provided by the customer
  • Customer account information
  • Membership information
  • Loyalty account information
  • Rewards account information

B. Vehicle Information

We may collect information relating to vehicles enrolled in our services, including:

  • License plate number
  • State of registration
  • Vehicle make
  • Vehicle model
  • Vehicle color
  • Vehicle description
  • Vehicle photographs where applicable

C. Payment Information

We may collect:

  • Credit card information
  • Debit card information
  • Payment token information
  • Transaction history
  • Billing information
  • Membership payment history

Payment card processing may be handled by third-party payment processors.

Super Save generally does not store complete payment card numbers after processing unless required for membership administration or authorized payment processing activities.

D. Membership Information

For car wash and related membership programs we may collect:

  • Membership selections
  • Membership type
  • Membership status
  • Membership usage history
  • Membership enrollment records
  • Membership cancellation records
  • Membership renewal records
  • Vehicle enrollment records

E. Loyalty and Rewards Information

We may collect:

  • Rewards enrollment information
  • Fuel rewards activity
  • Store purchase activity
  • Loyalty account information
  • Rewards redemption information
  • Program participation information

F. Communications Information

We may collect information relating to communications with us, including:

  • Customer service inquiries
  • Emails
  • SMS messages
  • Chat communications
  • Feedback
  • Survey responses
  • Support requests

G. Technical Information

When you use our websites, mobile applications, or digital services, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referring URLs
  • Access dates and times
  • Usage information
  • Diagnostic information
  • Cookies and similar technologies

3. LICENSE PLATE RECOGNITION (LPR)

Certain Super Save Car Wash locations utilize License Plate Recognition (“LPR”) technology to facilitate membership identification, customer convenience, account administration, operational efficiency, fraud prevention, and related business purposes.

Not all locations utilize LPR technology.

Where utilized, LPR systems may collect:

  • License plate images
  • License plate numbers
  • Vehicle identification information
  • Visit records
  • Entry and exit records

LPR information may be retained, used, disclosed, and protected in accordance with this Privacy Policy and applicable law.

4. HOW WE COLLECT INFORMATION

We may collect information:

Directly From You

When you:

  • Purchase fuel
  • Purchase retail products
  • Purchase a car wash
  • Enroll in memberships
  • Enroll in rewards programs
  • Create an account
  • Download an application
  • Contact customer support
  • Participate in promotions
  • Participate in surveys
  • Submit forms

Automatically

Through:

  • Websites
  • Mobile applications
  • Cookies
  • Analytics tools
  • Device technologies
  • Membership systems
  • Vehicle recognition systems

From Third Parties

We may receive information from:

  • Washify
  • ICS
  • DRB
  • OptSpot
  • Payment processors
  • Loyalty providers
  • Marketing providers
  • Advertising partners
  • Service providers
  • Business partners

5. HOW WE USE INFORMATION

We may use collected information for legitimate business purposes, including:

  • Processing transactions
  • Providing products and services
  • Managing memberships
  • Managing rewards programs
  • Managing loyalty programs
  • Processing payments
  • Verifying customer identity
  • Providing customer support
  • Operating websites and applications
  • Administering promotions
  • Sending transactional communications
  • Sending account notifications
  • Sending service alerts
  • Preventing fraud
  • Detecting misuse
  • Maintaining security
  • Improving products and services
  • Performing analytics
  • Complying with legal obligations
  • Protecting legal rights
  • Enforcing contracts
  • Managing disputes
  • Operating our business

Information may also be used for additional purposes disclosed at the time of collection or otherwise permitted by law.

6. SMS, EMAIL, AND MARKETING COMMUNICATIONS

Super Save may provide:

  • Transactional messages
  • Account notifications
  • Service messages
  • Membership notifications
  • Promotional messages
  • Marketing communications

Promotional SMS communications are generally provided only through separate enrollment and consent processes.

Enrollment may occur through:

  • Washify applications
  • ICS applications
  • OptSpot programs
  • Super Save websites
  • Loyalty programs
  • Membership programs
  • Other authorized enrollment methods

Consent to receive promotional communications is not required as a condition of purchasing products or services.

Customers may opt out of promotional communications as described in the applicable program terms.

SUPER SAVE PRIVACY POLICY

PART 2 (Continued)

7. DISCLOSURE OF INFORMATION

Super Save does not sell personal information for monetary compensation.

We may disclose information to third parties for legitimate business purposes, including:

Service Providers

We may disclose information to service providers that assist us with:

  • Membership administration
  • Car wash operations
  • Mobile applications
  • Loyalty programs
  • Rewards programs
  • SMS communications
  • Email communications
  • Payment processing
  • Website hosting
  • Customer support
  • Analytics
  • Marketing
  • Data storage
  • Security monitoring

Such providers may include:

  • Washify
  • ICS
  • DRB
  • OptSpot
  • Payment processors
  • Marketing providers
  • Technology providers
  • Future replacement vendors

Corporate Transactions

Information may be disclosed in connection with:

  • Mergers
  • Acquisitions
  • Asset sales
  • Financing transactions
  • Corporate restructuring
  • Bankruptcy proceedings

Legal Compliance

We may disclose information when we believe disclosure is necessary to:

  • Comply with applicable law
  • Respond to legal process
  • Respond to court orders
  • Respond to subpoenas
  • Cooperate with law enforcement
  • Protect customer safety
  • Protect our legal rights
  • Investigate fraud
  • Prevent illegal activity

Business Protection

Information may be disclosed to:

  • Attorneys
  • Accountants
  • Auditors
  • Consultants
  • Insurance carriers
  • Investigators
  • Government agencies

when reasonably necessary to protect the interests of Super Save, its affiliates, customers, employees, or business operations.

8. COOKIES AND TRACKING TECHNOLOGIES

Super Save and its service providers may use:

  • Cookies
  • Pixels
  • Tags
  • Web beacons
  • Device identifiers
  • Analytics technologies
  • Session tracking technologies

These technologies may be used to:

  • Operate websites
  • Authenticate users
  • Remember preferences
  • Improve functionality
  • Analyze usage
  • Measure performance
  • Deliver content
  • Improve customer experience

Customers may be able to control certain cookie settings through browser settings.

Disabling cookies may affect website functionality.

9. DATA RETENTION

Super Save retains information for as long as reasonably necessary to:

  • Provide products and services
  • Maintain memberships
  • Operate loyalty programs
  • Process transactions
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements
  • Protect business interests

Retention periods may vary depending upon:

  • The type of information
  • Applicable legal requirements
  • Operational needs
  • Litigation holds
  • Regulatory requirements

Information may be retained longer where required or permitted by law.

10. INFORMATION SECURITY

Super Save utilizes reasonable administrative, technical, and physical safeguards designed to protect information from:

  • Unauthorized access
  • Unauthorized disclosure
  • Unauthorized use
  • Loss
  • Misuse
  • Alteration
  • Destruction

However, no security system is completely secure.

Accordingly, Super Save cannot guarantee the absolute security of information transmitted electronically or stored by us or our service providers.

Customers provide information at their own risk.

11. CHILDREN’S PRIVACY

Super Save websites, applications, and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate legal authorization.

If we become aware that information from a child has been collected improperly, we may take reasonable steps to delete such information.

12. CUSTOMER RIGHTS

Depending on applicable law, customers may have certain rights regarding their personal information.

These rights may include:

  • Access rights
  • Correction rights
  • Deletion rights
  • Data portability rights
  • Restriction rights
  • Objection rights
  • Communication preference rights

Not all rights apply in all jurisdictions.

Requests may be subject to identity verification and applicable legal limitations.

To submit a request, contact:

support@supersavefuel.com

or

708-966-2347

13. THIRD-PARTY WEBSITES AND SERVICES

Our websites, applications, and communications may contain links to third-party websites, services, or platforms.

Super Save is not responsible for:

  • Third-party privacy practices
  • Third-party content
  • Third-party security practices
  • Third-party policies

Customers should review the privacy policies of any third-party service they utilize.

This includes, without limitation:

  • Washify
  • ICS
  • DRB
  • OptSpot
  • Payment providers
  • Social media platforms
  • Advertising partners

14. MOBILE APPLICATIONS

Customers may access services through mobile applications operated by:

  • Super Save
  • Washify
  • ICS
  • Other authorized providers

Mobile applications may collect additional information including:

  • Device identifiers
  • Push notification settings
  • Location information (if authorized)
  • App usage information
  • Mobile device information

Customers may manage certain permissions through device settings.

15. LOCATION INFORMATION

Certain services may request access to location information.

Location information may be used to:

  • Identify nearby locations
  • Improve customer experience
  • Provide services
  • Administer rewards programs
  • Operate mobile applications

Customers may disable location permissions through device settings.

Certain features may become unavailable if location access is disabled.

16. CHANGES TO THIS PRIVACY POLICY

Super Save reserves the right to modify this Privacy Policy at any time.

Changes become effective upon posting unless otherwise stated.

Customers should periodically review this Privacy Policy for updates.

Continued use of our services after updates are posted constitutes acceptance of the revised Privacy Policy.

17. CALIFORNIA AND OTHER STATE DISCLOSURES

Residents of certain states may have additional privacy rights under applicable law.

Nothing in this Privacy Policy is intended to waive rights provided by applicable law.

Customers may contact Super Save regarding privacy-related requests or questions.

18. ACCESSIBILITY

Super Save is committed to providing accessible websites, applications, and digital services.

Customers requiring assistance may contact us using the information below.

Additional information is available in our Accessibility Statement.

19. CONTACT INFORMATION

Questions regarding this Privacy Policy may be directed to:

Super Save, Inc. d/b/a Super Save Fuel d/b/a Super Save Car Wash d/b/a Super Save Mart

9501 W. 144th Place, Suite 201 Orland Park, Illinois 60462

Phone: 708-966-2347

Email: support@supersavefuel.com

Website: www.supersavefuel.com

20. GOVERNING LAW

This Privacy Policy shall be governed by the laws of the State of Illinois without regard to conflict-of-law principles.

Any disputes concerning privacy matters shall be governed by applicable agreements between the parties, including any applicable Terms and Conditions, Arbitration Agreement, Class Action Waiver, Membership Terms, or other agreements accepted by the customer.

END OF PRIVACY POLICY

 

Auto Shop

Promotions

Free brake check up with any service.

Services

  • Complete engine diagnosis
  • Electrical System Service
  • Heating & Air Conditioning Service
  • Vehicle Maintenance(oil change)
  • Brakes-Disk & Drum
  • Major Engine Repairs
  • Steering & Suspension
  • Tires & Tire Repairs
  • Muffler & Exhaust
  • Check Engine Light
  • Batteries & Stating and Charging